Covid-19: Less than one-third people get flight cancellation refund, says survey

Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation. Any spicy promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed. To be accommodated on alternate flight for the same sector for next or preceding seven days from the original date of journey, subject to availability and SpiceJet’s discretion. Medicines and toiletries may be carried in limited quantities, which are necessary or appropriate during the Passenger’s journey . Otherwise, many of these items can be carried as air cargo provided they are packed in accordance with cargo regulations.

Changes/ Cancellation to your booking can be done at our Reservations or at any of our SpiceJet’s Airport Sale Centers or online through the SpiceJet site. Change / Cancellation within 2 hours of departure or failure to check-in for a SpiceJet flight at least 45 minutes prior to the scheduled departure time will result in the forfeiture of the fare. Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to MMT receiving the same from the airlines. However, the convenience fee paid to MMT paid at the time of booking is a non-refundable fee.

In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only. A change of mind, pregnancy or professional impediment, for example are generally not among the valid reasons. If you have booked through a merchant site other than the company, the procedures are done directly with this one . Visually Impaired – vision loss to such extent where it requires additional support. If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Know more about refundable and non-refundable tickets

Consumption of Alcohol is prohibited on all SpiceJet domestic flights. Passengers are not permitted to carry their own alcohol for the purpose of consumption on-board SpiceJet international flights. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station. If Passengers are travelling together as part of a group of 40 or more, it is advised to arrive at least an additional 30 minutes in advance of the time advised to report to the airport prior to the flight departure. For these purposes, the passenger authorizes SpiceJet to retain and use such data and to transmit it to the airlines’ own offices, Authorized Agents, government agencies, other Carriers or the providers of the above-mentioned services.

Please note that cancellation and refund rules differ for different fare types. Passengers with disabilities can anticipate a safe and comfortable journey on Air India. To best assist disabled customers, we recommend that you notify us at the time of booking, or at least 48 hours prior to your flight, of any special assistance you would like us to provide before, during, or after your flight.

Vistara spokesperson, however, told PTI that the airline is adjusting “capacity to demand” in view of the “volatility” in the Indian aviation market due to the current COVID-19 wave and resultant restrictions imposed by the state governments. It is always a pleasure to welcome children on an Air India flight. For their well being, and that of the child’s parents, we have specific rules governing when a minor passenger can travel alone, and when an adult must accompany the minor. If you have expenses because of baggage delay and are eligible to receive compensation, we will compensate you for reasonable and necessary out-of-pocket expenses in accordance with applicable international agreements.

Customer Service Plan For flights from/to the U.S.A.

The carriage of a Passenger is subject to SpiceJet regulations relating to the conditions of Non-International Carriage framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage Regulations 1992. Of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only. At the same time, 29 per cent of respondents said “travel agent and/or airline accepted cancellation and refunded a very small amount”.

• If someone cancels the trip due to any medical emergency, the money will be safe.
• In October 2020, the airline’s Committee of Creditors approved the resolution plan submitted by the consortium of the UK’s Kalrock Capital and the UAE-based entrepreneur Murari Lal Jalan.
• If, despite being prohibited, any items referred to in Articles 8.3.1, 8.3.2and 8.3.4 are included in the Passenger’s Baggage, SpiceJet shall not be responsible for any loss or damage to such items.
• SpiceJet is among the airline companies currently defaulting on payments of refunds to its passengers, on cancelled flights.
• Apart from this, if the airlines make any deduction, that will also be refunded by EaseMyTrip.

Due to lack of uniformity in cancellation charges by different airlines and hotel operators, the majority don’t approve of the existing travel booking refund policies during the pandemic, said Sachin Taparia, founder, LocalCircles. On hotel bookings during January-March 2022, 34 per cent said travel agent and/or hotel accepted cancellation and refunded full amount, 13 per cent of respondents received a partial refund and 13 per cent got a very small amount. At the same time, 29 per cent of respondents said travel agent and/or airline accepted cancellation and refunded a very small amount. “Due to lack of uniformity in cancellation charges by different airlines and hotel operators, the majority don’t approve of the existing travel booking refund policies during the pandemic,” said Sachin Taparia, founder, LocalCircles.

For tickets booked through a travel agent

SpiceJet is not liable for any damage caused by the Passenger’s Baggage. The Passenger shall be responsible for any damage caused by the Passenger’s Baggage to other persons or property, including SpiceJet’s property. SpiceJet is not responsible for any illness, injury or disability, including death, attributable to the passenger’s physical condition or for the aggravation of such condition.

Claims of all individuals or corporates who booked their tickets through travel agents or travel companies need to be settled by their travel agents or travel companies directly. Refund of amounts capped at Rs 15,000 for each claimant and will be transferred to the respective travel agents or travel companies directly. The Supreme Court has demanded the completion of refunds for all the credit shells to all passengers, until March 31. You must then obtain a certificate of delay and then make a request by registered mail with acknowledgment of receipt to the company. The traveler may also have recourse to a specialized mediation company or to the Directorate General of Civil Aviation. In the majority of cases, we cannot be reimbursed for a low-cost flight, an economy class plane ticket or a reduced price flight (special offers, promotions, first prices, etc.) which are non-cancellable, non-cancellable.

• The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.
• Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
• EaseMyTrip has announced a new refund policy for its customers in which if someone cancels the trip due to a medical emergency, then the money will be fully refunded.
• Jet Airways in a document stated that there were 5,174 cases of ticket refund claims worth Rs 3,120 crore.

Passengers on via and connecting flights should keep their boarding pass handy for physical check at transit points. That Passenger may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft. SpiceJet may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size, shape, weight, content or liquid asset examples character, or for safety or operational reasons, or in the interests of the comfort of other Passengers. Information about unacceptable items is available upon request. In the reasonable exercise of SpiceJets’ discretion, the airline may refuse to carry the Passenger or their Baggage if the Passenger has been notified in writing that SpiceJet would not at any time after the date of such notice carry them on its flights.

Etihad offloads US-bound passengers, Indian students pay over two lakh for new tickets on other airlines

But passengers have reported delays of several weeks, and customer complaints against airlines go into the hundreds each month for a reason. • If the flyer is not informed 24 hours before departure or she misses a connecting flight due to cancellation, the airline has to offer compensation. The compensation amount ranges between ₹5,000 and ₹10,000, depending on the https://1investing.in/ block time. The SC had also said in its order that the value of an air ticket refunded through credit shell vouchers will be increased by 0.50% per month (6% per annum) till June 30, 2020, and thereafter by 0.75% per month (9% per annum) till March 31, 2021. The SC added that only airlines in financial distress could issue credit shell vouchers till March-end.

• This offer of the company has been started to increase the travel confidence in the customer.
• However, the majority still ended up losing money to hotels, the survey said.
• Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
• IndiGo says it has processed close to Rs 1030 crore of refunds, which amounts to about 99.95% of the total amount owed to its customers.
• These rules and conditions are subject to change without any prior notice.

Under the policy, the airline, travel and tourism industry will also get a boost because Covid-19 has caused maximum damage to this industry. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Yatra will charge Rs. 400 per person per sector as standard cancellation charges. In a meeting headed by the ministry of civil aviation Secretary on Wednesday, all the airline representatives were highly discouraged of not refunding the money against the cancelled flights to the passengers. In all cases of cancellation, including when their ticket provided by Ethiopian Airlines is not refundable, the traveler may request reimbursement of taxes imposed by the State (passenger charge “QX”) and by the airport.

Terms of Carriage

If you are involuntarily denied boarding and have complied with our check‐in and other applicable rules, we will give you a written statement describing your rights and explaining how we determine boarding priority for an oversold flight. If you can book a domestic plane on the company’s website, then you can also choose this policy there. For this, when you want to claim, you upload the prescription of the doctor’s medicine.

Dry cell batteries, scissors, sharp instruments, tools, weapons such as antique firearms, toy weapons, swords, knives and similar items may be accepted as Checked Baggage, at SpiceJet’s sole discretion, but will not be permitted in the cabin of the aircraft. A minimum of four (#4) and maximum of nine (#9) passengers can be booked under this fare. We will process any refund according to the applicable law and your fare conditions advised at the time you purchased your ticket. You have the option to keep your ticket and use it at any time in the next 24 months.

If you wish to change any of the details of your booking e.g. date and time or cancellation of your booking, you must inform it at least 2 hours prior to scheduled departure of your flight. With effect from 7th April 2016, on all domestic sectors any change made to the booking will attract a fee of INR 2250 per passenger one way per change. With effect from 1st November 2017, on all domestic sectors cancellation of a booking will attract a fee of INR 3000 per person one way . Any difference in fare will be charged additionally as applicable.